STRATEGIZE

Lead the Program Operations team across course launch, CMS, routine and scheduling, live class operations (7 studios), exams, output-based workforce and in-house book production.

★ Leads all program operations

• •Work with Management, Academic, Product, Brand, Marketing, Sales and CX to take every School, Academic, Revision and Admission program from ideation and timeline lock to the Product Data Sheet (PDS) and post-launch validation.
• •Plan course timelines and routines against the national academic calendar, mentor availability and studio capacity, and oversee the master academic and content calendars.
• •Set and track team KPIs for speed, quality and accuracy; deliver weekly, monthly and quarterly operations and governance reports to leadership.
• •Drive process optimization and automation, and manage budgets, cost plans and output-based payments.

Developed and implemented strategic plans to optimize online and offline product operations, and planned and launched new product features with roadmaps for process and program management.

★ 25% increase in operational efficiency

• •Designed and maintained automated dashboards for key program metrics, including sales and enrollment.
• •Built daily and weekly program reports to guide sales forecasting and management decisions.
• •Helped higher management set operational standards and track progress toward goals.
• •Conducted user analysis, reviewed budgets and prepared cost plans to optimize resources.

Coordinated day-to-day operations, optimizing workflows and minimizing bottlenecks across departments.

★ Managed 25-member team

• •Led and managed a team of 25 members across CMS, Scheduling, Live Operations and LRAs.
• •Established automated workflows and KPIs for course operations, output-based payments and conversion performance.
• •Supported the Principal in implementing new program ideas and building a roadmap for the process management program.

Oversaw the execution of operational strategies, aligning daily operations with overall company objectives.

★ Led process optimization

• •Collaborated with key stakeholders to assess operational needs and drive process improvements.
• •Developed dashboard-based performance monitoring and reporting frameworks for program planning.
• •Led process optimization initiatives, reducing operational inefficiencies and improving service delivery.

Managed a team of 15 junior operation specialists, providing leadership and support to improve productivity.

★ 100% resource generation

• •Achieved 100% resource generation for the courses of 2022.
• •Developed user-friendly content strategies that increased engagement and conversion rates.
• •Supported data entry and validation for multiple reporting systems with high accuracy.

Produced high-quality product content for customer-facing platforms using MS Word and PowerPoint for smooth launches.

★ Employee of the Month, Dec 2021

• •Created written material, equations, figures and tables with close attention to accuracy and detail.

DATA & ANALYSIS

TOOLS & AUTOMATION

OPERATIONS & MANAGEMENT

M.Sc. course project, UIU

Curriculum-Aware Question Answering with RAG for the NCTB Curriculum

Built a working prototype from scratch that answers NCTB curriculum questions. FAISS semantic retrieval and the Gemini API give grade-specific answers in Bengali and English, evaluated on retrieval relevance, answer accuracy and curriculum alignment.

EdTech in Bangladesh

The Impact of Online Learning Modalities on Student Performance

Analyzed large-scale platform data to relate live classes, recorded lectures, quizzes and interactive videos to student performance, using statistical analysis plus Logistic Regression and Random Forest models to predict outcomes.

B.Sc. project, BUTEX

Thermo-Physiological Comfort of Different Waffle Fabric Structures

Analytical study comparing the comfort properties of waffle fabric structures.